Wearer of Many Cool Hats

plus dreamer & driver of award-winning products

Summary

  • Over sixteen years’ experience conceiving, managing, and directing innovative products for Telcos, interactive media agencies, startups, and online companies such as AT&T, T-Mobile, Microsoft, Garrigan Lyman Group, Medio Systems, MTV, AOL, WhitePages.com, and my own ventures
  • Known for utilizing a rare combination of vision, technical skills, thorough thinking, team building, and communication to drive the creation of superb products from inception to completion
  • Strong knowledge in mobile technology, responsive design, online videos, channel marketing, usability, e-commerce, social, gaming, CMS, speech recognition, and Agile methodologies
  • Award-winning products: WhitePages.com’s ‘Address Book’ (CSA’s Consumer Product of the Year) and Voice Web Solution’s ‘VANGUARD’ (Top six innovative products of VOX 2002)

Professional Experience

Functional Lead

June ‘15 – Present, Accenture, Seattle, WA
  • Functional Lead for an Omni-Channel Platform where I lead design, development, feature prioritization, and product demonstrations for international clients
  • Product Owner at a major telecom for an immense NDA project managing a large Scrum work stream in close coordination with other work streams, UX, design, development, UAT, usability, third party vendors, and stakeholders
  • Technologies include Adobe AEM, AngularJS, and HTML5 for a fast, responsive web design site
  • Having such a fun, yet productive time that it is contagious
  • Mentoring newer business analysts and product owners
  • Creating more efficient tools and processes for site-wide front-end validation and accessibility

Independent Consultant for Mobile Products

April ‘14 – June ‘15, Flock Mobile, LLC, Woodinville, WA
  • Product Owner at a major telecom company (via Accenture), September ‘14 – Present, same project as above
  • Product Realization Manager at AT&T Mobility (via Broadpoint Group), April ‘14 – August ‘14 (Four month contract), for a new AT&T mobile experience that is currently in stealth mode
    • Managed the product definition, high level architecture, and development of a new AT&T mobile experience that is currently in stealth mode
    • Engaged with multiple vendors to integrate big data, multiple recommendations engines, and snappy user interface to provide a delightful user experience

Advisory Board Member, Technical and Project Advisor

March ‘14 – Present, Essay Mentors, Issaquah, WA
  • Provide insight and strategy in project planning and technical solutions for educational startup

Technical Delivery Manager

July ‘12 – April ‘14, Garrigan Lyman Group (GLG), Seattle, WA
  • As a Technical Product Owner role in an Agile team, I managed the development of GLG’s Channel Marketing SaaS Platform from inception to release (along with other side projects)
  • Managed the makeover of GLG’s corporate website (http://glg.com) into a highly interactive, fully responsive site that boasts fast speeds, exciting design, and a responsive video player
  • Resident expert in online video technologies, ticket tracking and wiki systems for Agile methodologies (e.g. JIRA and Assembla), and mobile technology
  • Managed development for many high profile, e-commerce responsive web design projects such as Target’s Brightspot Mobile (https://brightspotmobile.com), Rick Steve’s Europe (http://ricksteves.com), and T-Mobile’s Video Gallery (http://videos.t-mobile.com/)

Product Realization Manager, AppCenter Evolution

July ‘11 – June ‘12, (One year contract)AT&T Mobility, Redmond, WA
  • Managed the design and front end development of AT&T’s mobile web app that is designed to showcase Android apps and Web Apps using the slickest user interface possible
  • Married the product goals to the design to the architecture, and vice-versa, while fostering team cohesiveness to smooth the rough patches along the way
  • Work with third party vendors (Facebook & Appolicious) to incorporate social networking and ratings/reviews into the user experience
  • Used a very pure form of Scrum to deliver production worthy code every two weeks
  • Provided strategy on technical aspects and user experience (UX)
  • Presented status to Directors and VPs and elicited their feedback

Sr. Technical Program Manager

May ‘10 – July ‘11, Medio Systems, Seattle, WA
  • As daily Scrum master, I managed the development, porting, and redesign of T-Mobile's Web2Go Portal across all active devices on T-Mobile's network, which now serves tens of millions of users per month (an increase of 174,473% since I started managing it)
  • Managed the integration of Medio's search and recommendations products into T-Mobile's mobile storefront and portal
  • Managed Medio's analytic products in order to create engaging mobile interfaces that quickly give the user mobile applications, news feeds, and media that fits them best
  • Release manager – orchestrated all aspects of product releases (from writing specs to Go/No-Go to supporting the release during the night maintenance window) at least three times per month

Product Realization Manager, Mobile Storefront Client

Sept ‘08 – May ‘10, AT&T Mobility, Redmond, WA
  • Managed and designed media and application/game storefronts that install on mobile devices (such as the feature-rich MEdia Mall 2.0 & AppCenter clients), thereby enabling millions of mobile phone users to preview, purchase, and manage Games, Apps, Ringtones, Wallpapers, Answer Tones, etc.
  • Worked with third party vendors (QPass/Amdocs, Ericsson, Motricity & UI Evolution) to incorporate multiple web services into one system interface design that works on over 100 mobile device models
  • Worked closely with AT&T’s Marketing, Design, IP Engineering, Product Realization, Quality Engineering, and Ops to design, develop, and release a highly complex application with high visibility across teams
  • Presented weekly progress status to executive management via decks and conference calls

Technical Project Manager, Storefront Migration

June ‘08 – Sept ‘08, Motricity, Inc., Bellevue, WA
  • Managed the merging of two enterprise wide mobile e-commerce platforms into one storefront platform that will serve multiple Telco carriers
  • Drove feature sets using Scrum with a team of seven developers which required tight interaction with four other teams due to complex inter-dependencies
  • Designed new and improved merchandising system with well-researched usability

Senior Program Manager, Applications

April ‘07 – June ‘08, Action Engine Corporation, Bellevue, WA
  • Managed the design, schedule, development, testing, and deployment of mobile applications running on Windows Mobile, MIDP, BREW, and RIM devices using Action Engine’s award-winning platform
  • Engaged close interaction with the following customers to create their mobile applications:
    • AOL – AOL MyMobile (Multiple apps using AOL’s properties)
    • MTV Networks – VH1 Watch & Discuss (Chat app)
    • MySpace Corp – MySpace Mobile (Social network app)
    • Thumbplay – Thumbplay Mobile (Store for mobile downloads)
    • Movius Corp – Mobile MyServices (apps for global carriers)
    • Blue Label One – Mibli (IM/Chat and infotainment solution targeting South Africa, India, and South America enterprises)
  • Six of these seven applications were managed simultaneously with multiple development teams

Program Manager, MSN Media Solutions

Feb ‘07 – April ‘07, Microsoft (through Volt), Redmond, WA
  • Managed and maintained world-wide channels spanning 31 markets

Program Manager, Premium Services and Account Services

July ‘04 – Jan ‘07, WhitePages.com Inc, Seattle, WA
  • Managed five projects simultaneously from vision to deployment, using SCRUM to maintain and enhance products
  • Program manager of paid email services for otherwise free website
  • Created their online address book, which won WSA’s 2005 Consumer Product of the Year
  • Created functional online demos of products for usability testing, exploring product direction, and gaining stakeholder approval
  • Created and led Innovators Club to brainstorm, inspire and share new ideas company-wide
  • Pioneered efforts for company to be an Identity 2.0 provider
  • Prototyped voice-enabled address book for use over any telephone

Co-Founder, Software Developer, and VP Marketing

Nov ‘01 – Mar, '06, Voice Web Solutions, Inc., Seattle, WA
  • Managed and developed four speech application development tools:
    • Voice Web Studio for developing SALT applications
      • Over 24,000 downloads on Adobe Exchange and Download.com
    • Grammar Studio for developing speech grammars
    • VoiceXML Studio for developing VoiceXML applications
    • VANGUARD for transforming HTML and text documents into speech applications that are easily navigable over the phone
      • Winner of top six innovative products in the speech industry at the VOX 2002 Conference
  • Responsible for GUI and VUI design, development, and testing
  • Marketed products by managing public relations, maintaining the brand via print and online, and speaking at conferences

Software Developer and Program Manager

Nov ‘00 – Nov, '01, Speaklink, Inc., Seattle, WA
  • Designed and engineered interactive voice applications and developer tools
  • Trained InfoSpace partners in VoiceXML and Speaklink’s Voice Application Server platform

Languages

AngularJS, HTML5, XHTML, CSS, XML, AJAX, JavaScript, Java, JSP, PHP, ASP, C#, WAP, WML, XSLT, VoiceXML, SALT, GRXML, Wiki, conversational Spanish

Software

AEM, Axure, Balsamiq, DreamWeaver, Confluence, JIRA, Rally, PhotoShop, Visual Studio, Visio, Project, Word, Excel, Outlook, PowerPoint, SharePoint, Omniture, WikiMedia, Drupal, Enterprise Architect

Education

  • University of Oregon, 1998. BA English
    • Second study of emphasis in mathematics and journalism
  • Certified in HTML, Java, and VoiceXML
  • Intensive workshops in Usability (UX), Information Architecture (IA), and Identity 2.0

Hobbies

Learning about all things mobile, Agile, UX, and Identity 2.0, developing CMS web sites, writing screenplays and fiction, and building computers

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