Wearer of Many Cool Hats

plus dreamer & driver of award-winning products

Summary

  • Over sixteen years’ experience conceiving, managing, and directing innovative products for Telcos, interactive media agencies, startups, and online companies such as Accenture. AT&T, T-Mobile, Microsoft, Garrigan Lyman Group, MTV, AOL, WhitePages.com, and my own ventures
  • Known for utilizing a rare combination of vision, technical skills, thorough thinking, team building, and communication to drive the creation of superb products from inception to completion
  • Strong knowledge in omni-channel, ecommerce, SaaS, mobile technology, responsive design, online videos, channel marketing, usability, social, gaming, CMS, speech recognition, and Agile methodologies
  • Award-winning products: WhitePages.com’s ‘Address Book’ (CSA’s Consumer Product of the Year) and Voice Web Solution’s ‘VANGUARD’ (Top six innovative products of VOX 2002)

Professional Experience

Functional Lead - Manager

June ‘15 – Present, Accenture, Seattle, WA
  • Functional Lead for an Omni-Channel Platform where I lead design, development, feature prioritization, and product demonstrations for international clients
  • Product Owner at a major telecom for an immense project using Scaled Agile Framework (SAFe) across many work streams: UX, design, development, UAT, usability, third party vendors, and stakeholders
  • Technologies include Adobe AEM, Angular 2, and Microservices for a fast, responsive web design site
  • Having such a fun, yet productive time that it is contagious
  • Mentoring business analysts and product owners
  • Creating more efficient tools and processes for site-wide front-end validation and accessibility

Independent Consultant for Mobile Products

April ‘14 – June ‘15, Flock Mobile, LLC, Woodinville, WA
  • Product Owner at a major telecom company (via Accenture), September ‘14 – Present, same project as above
  • Product Realization Manager at AT&T Mobility (via Broadpoint Group), April ‘14 – August ‘14 (Four month contract), for a new, stealth AT&T mobile experience involving big data, analytics, and a snappy user interface

Advisory Board Member, Technical and Project Advisor

March ‘14 – Present, Essay Mentors, Issaquah, WA
  • Providing technical & project strategy for a startup that helps students write college essays online

Technical Delivery Manager

July ‘12 – April ‘14, Garrigan Lyman Group (GLG), Seattle, WA
  • As a Technical Product Owner role in an Agile team, I managed the development of GLG’s Channel Marketing SaaS Platform from inception to release (along with other side projects)
  • Managed the makeover of GLG’s corporate website (http://glg.com) into a highly interactive, fully responsive site that boasts fast speeds, exciting design, and a responsive video player
  • Resident expert in online video technologies, ticket tracking and wiki systems for Agile methodologies (e.g. JIRA and Assembla), and mobile technology
  • Managed development for many high profile, e-commerce responsive web design projects (T-Mobile, Target, and Rick Steves Europe)

Product Realization Manager, AppCenter Evolution

July ‘11 – June ‘12, (One year contract) AT&T Mobility, Redmond, WA
  • Managed the design and front end development of AT&T’s mobile web app that is designed to showcase Android apps and Web Apps using the slickest user interface possible
  • Aligned design and architecture to deliver production worthy code each sprint using pure Scrum
  • Worked with third party vendors (Facebook & Appolicious) to incorporate social networking and ratings/reviews into the user experience

Sr. Technical Program Manager

May ‘10 – July ‘11, Medio Systems, Seattle, WA
  • Managed the development, porting, and redesign of T-Mobile’s Web2Go Portal across all devices on T-Mobile’s network, which increased tens of millions users per month (174,473% growth!)
  • Managed Medio's analytic products and integration into T-Mobile’s mobile storefront and portal in order to create engaging mobile interfaces that recommend apps, news feeds, and media

Product Realization Manager, Mobile Storefront Client

Sept ‘08 – May ‘10, AT&T Mobility, Redmond, WA
  • Managed and designed media and application/game storefronts that install on mobile devices (such as the feature-rich MEdia Mall 2.0 & AppCenter clients), thereby enabling millions of mobile phone users to preview, purchase, and manage Games, Apps, Ringtones, Wallpapers, Answer Tones, etc.
  • Worked with third party vendors (QPass/Amdocs, Ericsson, Motricity & UI Evolution) to incorporate multiple web services into one system interface design that works on over 100 mobile device models
  • Worked closely with AT&T’s Marketing, Design, IP Engineering, Product Realization, Quality Engineering, and Ops to design, develop, and release a highly complex application with high visibility across teams
  • Presented weekly progress status to executive management via decks and conference calls

Technical Project Manager, Storefront Migration

June ‘08 – Sept ‘08, Motricity, Inc., Bellevue, WA
  • Managed the merging of two enterprise wide mobile e-commerce platforms into one storefront platform that will serve multiple Telco carriers
  • Designed new and improved merchandising system with well-researched usability

Senior Program Manager, Applications

April ‘07 – June ‘08, Action Engine Corporation, Bellevue, WA
  • Managed the design, schedule, development, testing, and deployment of mobile applications running on Windows Mobile, MIDP, BREW, and RIM devices using Action Engine’s award-winning platform
  • Managed creation of mobile applications for big brands such as AOL, MTV, and MySpace

Program Manager, MSN Media Solutions

Feb ‘07 – April ‘07, Microsoft (through Volt), Redmond, WA
  • Managed and maintained world-wide channels spanning 31 markets

Program Manager, Premium Services and Account Services

July ‘04 – Jan ‘07, WhitePages.com Inc, Seattle, WA
  • Used Scrum to manage five projects simultaneously from vision to deployment to maintenance
  • Created their online address book, which won WSA’s 2005 Consumer Product of the Year
  • Created functional online demos of products for usability testing, exploring product direction, and gaining stakeholder approval
  • Prototyped voice-enabled address book for use over any telephone

Co-Founder, Software Developer, and VP Marketing

Nov ‘01 – Mar, '06, Voice Web Solutions, Inc., Seattle, WA
  • Managed and developed four speech application development tools:
    • Voice Web Studio for developing SALT applications
      • Over 24,000 downloads on Adobe Exchange and Download.com
    • Grammar Studio for developing speech grammars
    • VoiceXML Studio for developing VoiceXML applications
    • VANGUARD for transforming HTML and text documents into speech applications that are easily navigable over the phone
      • Winner of top six innovative products in the speech industry at the VOX 2002 Conference
  • Responsible for GUI and VUI design, development, and testing
  • Marketed products by managing public relations, maintaining the brand via print and online, and speaking at conferences

Software Developer and Program Manager

Nov ‘00 – Nov, '01, Speaklink, Inc., Seattle, WA
  • Designed and engineered interactive voice applications and developer tools
  • Trained InfoSpace partners in VoiceXML and Speaklink’s Voice Application Server platform

Languages

Angular, HTML5, CSS, XML, JSON, AJAX, JavaScript, XSLT, VoiceXML, Java, JSP, .NET MVC, PHP, ASP, conversational Spanish

Software

AEM, Axure, Balsamiq, DreamWeaver, Confluence, JIRA, Rally, Salesforce, Brightcove, PhotoShop, Visual Studio, Visio, Project, Word, Excel, Outlook, PowerPoint, SharePoint, Omniture, WikiMedia, Drupal, Enterprise Architect

Education

  • University of Oregon, 1998. BA English
    • Second study of emphasis in mathematics, philosophy, and journalism
  • Certified in Agile, HTML, Java, and VoiceXML
  • Intensive workshops in Usability (UX), Information Architecture (IA), and Identity 2.0
  • Lots of world travel, living abroad, and amazing conversations with people of all types

Hobbies

Learning about all things mobile, Agile, and UX, writing screenplays and fiction, travelling, and building computers

Download

To download my résumé, select the desired file format: