Summary

• Resourceful senior technical program manager and product owner that is recognized for innovation, building morale, and creating highly efficient processes to support cross-team collaboration.
• Uses successful, expert skills in program management, user-centered design, software engineering, and architecture to deliver complex platform and SaaS projects throughout the SDLC from inception to completion.
• Known for crafting and driving award winning products and solutions by solving problems for people, processes, and software and by finding ways to delight end users and stakeholders.
• Over twenty years’ experience conceiving, managing, and directing innovative products for Telcos, interactive media agencies, large retailers, startups, and well known companies such as Accenture, AT&T, T-Mobile, Google, Microsoft, Rick Steves Europe, MTV, AOL, WhitePages.com, and my own ventures.
• Strong knowledge in omni-channel platforms, ecommerce, retail, digital transformation, SaaS, PaaS, mobile technology, responsive design, streaming data, usability, social, gaming, and Agile methodologies.
• Award-winning products:
  • My ‘JukeStorm’ idea won Accenture’s Global Innovation Contest 2019.
  • WhitePages.com’s ‘Address Book’ won CSA’s Consumer Product of the Year.
  • Voice Web Solution’s ‘VANGUARD’ won Top Six Innovative Products of VOX 2002.

Professional Experience

Senior Manager - Technical Project & Program Management - Delivery Excellence

June ‘15 – February '23, Accenture, Seattle, WA

• Principal Technical Product Manager for a major retailer’s order status visibility tool to provide accurate and near, real-time details on where an order and its line items are in the order lifecycle
• Senior Technical Product Owner for a major health insurance’s data hub that streams data with high performance and zero trust to ensure security and accuracy
• Delivery Lead for Accenture CIO to lead product development for enhancing the tools that all Accenture employees use to manage their identity and match people to the right projects
• Functional Lead for Accenture’s Omni-Channel Platform where I led design, development, feature prioritization, and product demonstrations for international clients to enable digital transformation of their e-commerce and account management for customers and reps on web and mobile devices
• End to End PM at a major telecom integrating frontend with middleware and backend systems
• Product Owner at a major telecom for an immense project using Scaled Agile Framework (SAFe)
• Mentor to business analysts and product owners
• Creating efficient tools and processes for project status, front-end validation, and web accessibility

Independent Consultant for Mobile Products

April ‘14 – June ‘15, Flock Mobile, LLC, Woodinville, WA

• Product Owner at a major telecom company (via Accenture), September ‘14 – June '15, Product Owner at a major telecom for an immense omni-channel platform project using Scaled Agile Framework (SAFe)
• Product Realization Manager at AT&T Mobility (via Broadpoint Group), April ‘14 – August ‘14 (Four month contract), for a new, stealth AT&T mobile experience involving big data, analytics, and a snappy user interface

Advisory Board Member, Technical and Project Advisor

March ‘14 – Present, Essay Mentors, Issaquah, WA

• Providing technical & project strategy for a startup that helps students write college essays online

Technical Delivery Manager

July ‘12 – April ‘14, Garrigan Lyman Group (GLG), Seattle, WA

• As a Technical Product Owner role in an Agile team, I managed the development of GLG’s Channel Marketing SaaS Platform from inception to release (along with other side projects)
• Managed the makeover of GLG’s corporate website (http://glg.com) into a highly interactive, fully responsive site that boasts fast speeds, exciting design, and a responsive video player
• Resident expert in online video technologies, ticket tracking and wiki systems for Agile methodologies (e.g. JIRA and Assembla), and mobile technology
• Managed development for many high profile, e-commerce responsive web design projects (T-Mobile, Target, and Rick Steves Europe)

Product Realization Manager, AppCenter Evolution

July ‘11 – June ‘12, (One year contract) AT&T Mobility, Redmond, WA

• Managed the design and front end development of AT&T’s mobile web app that is designed to showcase Android apps and Web Apps using the slickest user interface possible
• Aligned design and architecture to deliver production worthy code each sprint using pure Scrum
• Worked with third party vendors (Facebook & Appolicious) to incorporate social networking and ratings/reviews into the user experience

Sr. Technical Program Manager

May ‘10 – July ‘11, Medio Systems, Seattle, WA

• Managed the development, porting, and redesign of T-Mobile’s Web2Go Portal across all devices on T-Mobile’s network, which increased tens of millions users per month (174,473% growth!)
• Managed Medio's analytic products and integration into T-Mobile’s mobile storefront and portal in order to create engaging mobile interfaces that recommend apps, news feeds, and media

Product Realization Manager, Mobile Storefront Client

Sept ‘08 – May ‘10, AT&T Mobility, Redmond, WA

• Managed and designed media and application/game storefronts that install on mobile devices (such as the feature-rich MEdia Mall 2.0 & AppCenter clients), thereby enabling millions of mobile phone users to preview, purchase, and manage Games, Apps, Ringtones, Wallpapers, Answer Tones, etc.
• Worked with third party vendors (QPass/Amdocs, Ericsson, Motricity & UI Evolution) to incorporate multiple web services into one system interface design that works on over 100 mobile device models
• Worked closely with AT&T’s Marketing, Design, IP Engineering, Product Realization, Quality Engineering, and Ops to design, develop, and release a highly complex application with high visibility across teams
• Presented weekly progress status to executive management via decks and conference calls

Technical Project Manager, Storefront Migration

June ‘08 – Sept ‘08, Motricity, Inc., Bellevue, WA

• Managed the merging of two enterprise wide mobile e-commerce platforms into one storefront platform that will serve multiple Telco carriers
• Designed new and improved merchandising system with well-researched usability

Senior Program Manager, Applications

April ‘07 – June ‘08, Action Engine Corporation, Bellevue, WA

• Managed the design, schedule, development, testing, and deployment of mobile applications running on Windows Mobile, MIDP, BREW, and RIM devices using Action Engine’s award-winning platform
• Managed creation of mobile applications for big brands such as AOL, MTV, and MySpace

Program Manager, MSN Media Solutions

Feb ‘07 – April ‘07, Microsoft (through Volt), Redmond, WA

• Managed and maintained world-wide channels spanning 31 markets

Program Manager, Premium Services and Account Services

July ‘04 – Jan ‘07, WhitePages.com Inc, Seattle, WA

• Used Scrum to manage five projects simultaneously from vision to deployment to maintenance
• Created their online address book, which won WSA’s 2005 Consumer Product of the Year
• Created functional online demos of products for usability testing, exploring product direction, and gaining stakeholder approval
• Prototyped voice-enabled address book for use over any telephone

Co-Founder, Software Developer, and VP Marketing

Nov ‘01 – Mar, '06, Voice Web Solutions, Inc., Seattle, WA

• Managed and developed four speech application development tools:
  • Voice Web Studio for developing SALT applications
    • Over 24,000 downloads on Adobe Exchange and Download.com
  • Grammar Studio for developing speech grammars
  • VoiceXML Studio for developing VoiceXML applications
  • VANGUARD for transforming HTML and text documents into speech applications that are easily navigable over the phone
    • Winner of top six innovative products in the speech industry at the VOX 2002 Conference
• Responsible for GUI and VUI design, development, and testing
• Marketed products by managing public relations, maintaining the brand via print and online, and speaking at conferences

Software Developer and Program Manager

Nov ‘00 – Nov, '01, Speaklink, Inc., Seattle, WA

• Designed and engineered interactive voice applications and developer tools
• Trained InfoSpace partners in VoiceXML and Speaklink’s Voice Application Server platform

Languages

Angular, HTML5, CSS, XML, JSON, AJAX, JavaScript, XSLT, VoiceXML, Java, JSP, .NET MVC, PHP, ASP, conversational Spanish

Software

Confluence, Jira, Azure Dev Ops, Rally, Salesforce, AEM, Postman, Apigee, Axure, Figma, Balsamiq, Brightcove, Photoshop, Visual Studio, Visio, Project, MS Office, PowerPoint, SharePoint, Enterprise Architect

Education

• University of Oregon - BA English
  • Additional emphasis in mathematics, philosophy, and journalism
• Certified in SAFe 4, Agile Scrum, HTML, Java, and VoiceXML
• Intensive workshops in Usability (UX), Information Architecture (IA), and Identity 2.0
• Lots of world travel, living abroad, and amazing conversations with people of all types

Hobbies

Camping with my family, learning about all things tech, Agile, and UX, writing screenplays and fiction, snowboarding, travelling, and building computers

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